# Troubleshooting

If you experience issues accessing or activating AstraAlgo on TradingView, this section provides solutions to the most common problems. 

Review the points below before reaching out to support to ensure a quick resolution.

<details>

<summary><strong>Invite-only Scripts not visible</strong></summary>

Refresh your TradingView browser tab or mobile/desktop application.

</details>

<details>

<summary><strong>Red lock icons displayed on tools</strong></summary>

This indicates that your subscription has not yet been activated.&#x20;

Please allow up to 12 hours after subscribing.

</details>

<details>

<summary><strong>Access still missing after 12 hours</strong></summary>

Contact support at **<support@astraalgo.com>** and provide your TradingView username for verification.

</details>

{% hint style="info" %}

#### Still Need Help?

If your issue persists, contact AstraAlgo support at **<support@astraalgo.com>** with details and a screenshot of the problem.

<a href="https://www.astraalgo.com/contact-us" class="button primary" data-icon="envelope">Contact Support</a>
{% endhint %}

***


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.astraalgo.com/getting-started/onboarding/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.